How to Download or Export All Your Google Reviews (for Reports, Websites and Analysis)

Quick answer: Google Business Profile doesn't offer a simple "export all reviews" button for most owners. Practical options are: a review management or reporting tool connected through the official Business Profile API (exports to CSV or Google Sheets), the API itself if you have a developer, or copying reviews manually into a sheet for small profiles. Export the rating, text, date, reviewer name (first name only when reusing) and your reply. Use the data to spot patterns, train staff and choose testimonials, and respect reviewers' privacy when sharing.

Exporting reviews turns hundreds of comments into useful information about what customers love and what annoys them.

Option 1: review management tools

Many reputation and local SEO tools connect to your profile with official Google sign-in and let you:

• Export all reviews to CSV or Google Sheets.
• See trends by rating, month and keyword.
• Get alerts for new reviews.
• Manage several locations.

Choose tools that use official Google sign-in, give manager-level access only and can be removed anytime (choose an agency or tool, schedule posts safely).

Option 2: the Business Profile API

Developers can use Google's Business Profile APIs to list reviews and replies for locations you manage, and save them to a database or sheet. This is common for agencies and chains (Business Profile API).

Option 3: Google Takeout

Google Takeout lets users download their own contributions. As a reviewer, you can download reviews you wrote; it's not designed for exporting reviews customers wrote about your business. Check current options, as Google's tools change.

Option 4: manual copying (small profiles)

For under a hundred reviews, a simple sheet works:

Date	Rating	Reviewer (first name)	Review text	Topic	Replied?

Copy reviews monthly from your Reviews section. It's slow at first but quick to maintain.

What data to capture

• Date posted.
• Star rating.
• Review text (and translation if needed).
• Reviewer first name.
• Your reply and reply date.
• Tags you add: topic, staff mentioned, product, sentiment.

How to analyse reviews

Count topics

Tag each review: price, staff, speed, quality, cleanliness, parking, delivery. Count positives and negatives per topic (review topics).

Track monthly averages

Average rating of new reviews each month shows whether service is improving, separate from your overall rating (rating calculator).

Find staff mentions

Reviews naming staff show who delights customers (reviews mentioning staff).

Spot product and service demand

Frequently mentioned dishes or services are candidates for featured products and posts (products and services).

Reply rate

Measure how many reviews got replies and how fast (how fast to reply).

Using exported reviews

• Monthly reports for owners or clients (insights report).
• Staff training with real examples of praise and complaints (train staff).
• Testimonials on your website and social media, with first names only and permission where appropriate (share reviews on social, show reviews on website).

Privacy and policy

• Don't publish reviewers' full names or photos without consent.
• Don't edit review text when quoting it.
• Don't use reviews in a way that implies endorsement they didn't give.
• Follow structured data rules if you mark up reviews on your website (review stars schema rules).

Keep a backup

Reviews can disappear when accounts are deleted or reviews are filtered. A monthly export gives you a record of what customers said over time (reviews disappeared).

Example: a restaurant's topic analysis

A restaurant exported 400 reviews and tagged topics. "Slow on weekends" appeared in 18% of negative reviews. After adding weekend staff, the share of weekend complaints in new reviews fell by half over three months.

Example: a chain's monthly report

A chain of four clinics used a tool to export reviews for all branches monthly. Comparing branches showed one with low ratings for "reception behaviour"; targeted training improved its new-review average within two months.

Checklist

• Choose a tool, the API or manual copying
• Capture date, rating, text, reply
• Tag topics and staff mentions
• Track monthly averages and reply rates
• Respect privacy when reusing reviews
• Keep monthly backups

Key takeaways

• There's no simple built-in export for most owners; use tools, the API or a sheet.
• Tagging topics turns reviews into improvements.
• Reuse reviews respectfully and accurately.

Sources and further reading

• Google Business Profile APIs — reviews: developers.google.com/my-business
• Reputation management

A simple tagging system

Keep tags short and consistent so counting is easy:

• Topic: FOOD, PRICE, STAFF, SPEED, CLEAN, PARKING, DELIVERY, BOOKING.
• Sentiment: + (positive), − (negative), ~ (mixed).
• Staff: first name if mentioned.
• Action: FIX (needs action), DONE (fixed), NONE.

Once a month, filter by "−" and count topics. The top negative topic is your next improvement project.

Sharing insights with your team

Turn the export into a short monthly staff meeting: read three of the best reviews aloud, name the staff mentioned, then discuss one recurring complaint and agree a fix. Staff who hear real customer words, good and bad, understand faster than with any rulebook, and the habit keeps service improving month after month.

Frequently asked questions

Can I export Google reviews to Excel?

Yes, using tools connected to the API, or by copying manually.

Does Google Takeout export my business reviews?

It exports your own contributions, not reviews written about your business.

Is it safe to use review tools?

Yes, if they use official Google sign-in and limited access.

Can I put exported reviews on my website?

Yes, accurately and respecting privacy.

How often should I export?

Monthly.

What should I analyse first?

Topics in negative reviews — they show what to fix.

Can I tag reviews automatically?

Some tools tag topics automatically; check them for accuracy.

Should I export replies too?

Yes — they show your response rate and tone.