60+ Google Review Reply Templates (English, Hindi, Gujarati, Marathi, Tamil) — Copy and Paste

Quick answer: Every reply should do three things: thank the customer by name, mention something specific from their review, and invite them back (or offline, for complaints). Copy a template below, then change at least one detail so it sounds like you. Reply in the reviewer's language, within 24 hours, and never argue, share private details or offer anything in exchange for changing a review.

Replying to reviews builds trust with every future customer who reads them — and Google recommends it. But writing a fresh reply every day is hard. Use these templates as a starting point. Replace the words in [brackets].

How to personalise any template in 20 seconds

1. Use the reviewer's first name.
2. Mention one specific thing they wrote (a dish, a service, a staff member).
3. Add one detail about your business ("our new evening batch", "fresh every morning").
4. Keep it 2–4 sentences.
5. Sign off with your name and role ("— Ravi, owner").

5-star reviews (general)

Thank you so much, [Name]! We're really happy you enjoyed [specific thing]. See you again soon at [Business]. — [Your name]

[Name], thank you for the lovely review! Our team works hard on [specific thing], so this means a lot. Looking forward to your next visit.

Thanks a lot, [Name]! Glad we could help with [service]. If you ever need anything, just call or WhatsApp us.

What a wonderful review — thank you, [Name]! We'll share your kind words with [staff name]. See you soon!

5-star reviews by business type

Restaurant / sweet shop: Thank you, [Name]! So glad you loved the [dish]. It's made fresh every morning — do try our [other dish] next time!

Salon / spa: Thank you, [Name]! [Stylist] will be thrilled to hear you loved your [service]. See you at your next appointment!

Clinic / dentist: Thank you for your kind words, [Name]. We're glad you felt comfortable during your [treatment]. Wishing you good health!

Repair / home service: Thanks, [Name]! Happy your [appliance] is working perfectly again. Save our number for anything else you need.

Coaching / school: Thank you, [Name]! We're proud of [student]'s progress. All the best for the upcoming exams!

Shop / retail: Thank you, [Name]! Glad you found the right [product]. New stock arrives every week — do visit again.

Hotel / homestay: Thank you for staying with us, [Name]! We're delighted you enjoyed [room/view/food]. We'd love to host you again.

4-star reviews (thank + quietly improve)

Thank you, [Name]! We're glad you liked [positive point]. We'd love to earn that fifth star next time — please tell us what we could do better.

Thanks for the feedback, [Name]. Happy you enjoyed [positive point]; we're working on [their suggestion] so your next visit is even better.

3-star reviews (mixed)

Thank you for your honest review, [Name]. We're glad [positive point] was good, and sorry [issue] didn't meet your expectations. We've shared this with our team. Please give us another chance.

[Name], thanks for taking the time to share this. You're right about [issue] — we're fixing it. We hope to see you again and do better.

Negative reviews (1–2 stars) — genuine complaints

We're really sorry, [Name]. This isn't the experience we want for anyone. Please call us at [phone] or WhatsApp [number] so we can make it right. — [Your name], owner

[Name], thank you for telling us. We apologise for [issue]. We've [action taken, e.g., spoken to the team / changed the process]. We'd be grateful for a chance to serve you better.

Sorry about the long wait, [Name]. Weekends are very busy, and we've added staff at peak times. Please let us know before your next visit and we'll make sure you're looked after.

We're sorry the [product] wasn't up to standard, [Name]. Please bring it back with your bill and we'll replace it or refund you.

Reviews you suspect are fake

Hello [Name], we couldn't find a visit or order under this name. We take every review seriously — please contact us at [phone] so we can understand what happened.

Then report the review through your Business Profile if it breaks Google's policies. Don't accuse the reviewer publicly. See our fake review guide.

Rating-only reviews (no text)

Thank you for the 5 stars, [Name]! We appreciate your support.

Thanks for rating us, [Name]. We'd love to hear what you liked — or what we can improve — next time you visit.

Hindi templates

धन्यवाद [नाम] जी! आपको हमारी [चीज़] पसंद आई, यह जानकर बहुत ख़ुशी हुई। जल्द ही फिर मिलेंगे!

आपके प्यारे रिव्यू के लिए दिल से धन्यवाद, [नाम] जी। हमारी टीम को यह बहुत अच्छा लगेगा।

[नाम] जी, आपको हुई परेशानी के लिए हमें बहुत खेद है। कृपया [फ़ोन] पर संपर्क करें, हम ज़रूर ठीक करेंगे।

धन्यवाद [नाम] जी! [चीज़] अच्छी लगी, यह सुनकर ख़ुशी हुई। अगली बार [सुझाव] भी ज़रूर आज़माएँ।

Gujarati templates

આભાર [નામ]! તમને અમારી [વસ્તુ] ગમી એ જાણીને ખૂબ આનંદ થયો. ફરી જલ્દી મળીએ!

તમારા સુંદર રિવ્યૂ બદલ દિલથી આભાર, [નામ]. અમારી ટીમને આ જાણીને ખૂબ ખુશી થશે.

[નામ], તમને પડેલી તકલીફ બદલ અમને ખૂબ દુઃખ છે. કૃપા કરી [ફોન] પર સંપર્ક કરો, અમે ચોક્કસ સુધારીશું.

Marathi templates

धन्यवाद [नाव]! तुम्हाला आमची [गोष्ट] आवडली हे ऐकून खूप आनंद झाला. लवकरच पुन्हा भेटूया!

[नाव], तुम्हाला झालेल्या त्रासाबद्दल आम्ही दिलगीर आहोत. कृपया [फोन] वर संपर्क करा, आम्ही नक्की सुधारणा करू.

Tamil templates

நன்றி [பெயர்]! எங்கள் [பொருள்] உங்களுக்குப் பிடித்தது மிகவும் மகிழ்ச்சி. விரைவில் மீண்டும் சந்திப்போம்!

[பெயர்], உங்களுக்கு ஏற்பட்ட சிரமத்திற்கு வருந்துகிறோம். தயவுசெய்து [தொலைபேசி] எண்ணில் தொடர்பு கொள்ளுங்கள், நாங்கள் சரி செய்கிறோம்.

What never to write in a reply

• Arguments or blame ("You are lying", "You came late").
• Customer's private details (phone, bill amount, medical information).
• Offers in exchange for changing the review.
• Copy-pasted identical replies on every review — vary them.
• Keyword stuffing ("best sweet shop in Indore, sweets in Indore…").

Frequently asked questions

Should I reply to every review?

Yes — positive, negative and rating-only. It shows you care and future customers read your replies.

How fast should I reply?

Within 24 hours if possible, especially for complaints.

Can I reply in Hindi to an English review?

Reply in the language the reviewer used. If they mix languages, you can too.

Can Chamko write replies automatically?

Yes. Chamko writes a personal reply to every new review in the reviewer's own language — and with Pro, posts it for you.