30 WhatsApp Business Reply Templates for Customer Enquiries (Price, Timings, Location, Booking)

Quick answer: Set up WhatsApp Business quick replies for the questions you get every day — price, timings, location, booking, delivery, payment — so any staff member can reply in seconds. Keep messages short, friendly and specific, end with a clear next step ("Shall I book 5 pm for you?"), and reply within minutes during business hours. Use a greeting message for first-time chats and an away message after hours. Personalise with the customer's name, and switch to a call when the conversation gets complicated.

Fast, clear WhatsApp replies win customers who are messaging several businesses at once (WhatsApp for local business, WhatsApp catalogue).

How to set up quick replies

WhatsApp Business → Business tools → Quick replies → add a shortcut (for example "/price") and the message. Type "/" in any chat to insert it.

Greeting message (first chat)

1. "Namaste! 🙏 Thank you for contacting [Business]. How can we help you today? You can see our products here: [catalogue link]"

Away message (after hours)

2. "Thank you for your message! We're closed now and will reply by 10 am. Our timings: Mon–Sat 10 am–9 pm. For urgent help, call [number]." (after-hours enquiries)

Price enquiries

3. "Hi [Name]! Our [service] starts at ₹[price]. The final price depends on [factor]. Would you like a quick quote?"
4. "Here's our price list: [image/link]. Let me know which one you're interested in 😊"
5. "This model is ₹[price] with [warranty/offer]. Shall I keep one aside for you?"

Timings

6. "We're open Monday to Saturday, 10 am–1:30 pm and 4:30–9 pm. Sunday closed." (split hours)

Location and directions

7. "Here's our location: [Google Maps link]. We're opposite [landmark], first floor. Parking is available [where]." (share location link)

Booking and appointments

8. "We have slots available today at 4 pm and 6 pm. Which suits you?"
9. "Your appointment is confirmed for [date] at [time] with [staff]. Please arrive 10 minutes early. Reply C to cancel."
10. "Reminder: your appointment is tomorrow at [time]. See you then!"

Stock and availability

11. "Yes, it's available in [sizes/colours]. Shall I send photos?"
12. "It's out of stock right now, but arriving on [date]. Shall I keep one for you?"

Orders and delivery

13. "Your order is confirmed: [items], total ₹[amount]. Delivery by [time]. Payment: UPI or cash on delivery."
14. "Your order is on the way! Our delivery partner [name] will call you shortly." (home delivery)
15. "To deliver on time, please send your full address, a nearby landmark and a location pin at your gate." (wrong delivery locations)

Payment

16. "You can pay by UPI to [UPI ID / QR]. Please share a screenshot after payment; we'll confirm on our side." (UPI fraud prevention)
17. "Thank you! Payment of ₹[amount] received. Here's your receipt: [link]"

Quotes and estimates

18. "Thank you for the details! Here's your estimate: [breakdown]. It includes [items]. Valid till [date]."

Complaints

19. "We're really sorry about this, [Name]. Could you share a photo and your bill number? We'll sort it out today." (handling complaints)
20. "Thank you for your patience. We've [fixed/replaced/refunded]. Please let us know if anything else is needed."

Follow-up after enquiry

21. "Hi [Name], just checking if you had any more questions about [product/service]. Happy to help!"
22. "The offer we discussed is valid till [date]. Shall I book it for you?"

Review request

23. "Thank you for choosing [Business]! If you were happy, a quick Google review would really help: [link]" (review request templates)

Hindi

24. "Namaste! Hamari dukaan [Business] mein aapka swagat hai. Bataiye, kya madad karein?"
25. "Hum subah 10 baje se raat 9 baje tak khule hain. Location: [link]"
26. "Aapka order confirm ho gaya hai. Delivery [time] tak ho jayegi."

Hinglish

27. "Hi! Haan, ye available hai. Photos bhej doon?"
28. "Price ₹[price] hai, aaj order karoge toh free delivery 😊"

Polite closing

29. "Thank you, [Name]! Have a great day 🙏"
30. "Thanks for visiting us today! Save this number for future orders."

Tips

• Reply fast: within minutes during business hours.
• Use names: personalise every template.
• End with a next step: a question or a booking offer.
• Use labels: New enquiry, Order, Paid, Follow-up.
• Call when needed: complex enquiries convert better on a call (phone scripts).
• Respect consent: don't broadcast to people who didn't opt in (WhatsApp ban prevention).

Turn enquiries into sales

Many enquiries go cold because the business replies with information but never asks for the sale. After answering, suggest a clear next step: "Shall I book it?", "Would you like it delivered today?" or "I can keep one aside till evening." Customers often just need that small push. Track how many enquiries become orders each week, and you'll see the difference quickly.

Keep messages short

Long paragraphs are hard to read on phones. Break information into short lines, use one or two emojis at most, and send photos or catalogue links instead of long descriptions. Clear, short messages feel professional and friendly.

Checklist

• Greeting and away messages
• Quick replies for price, timings, location, booking, delivery, payment
• Labels for enquiry stages
• Reply within minutes
• End every reply with a next step
• Hindi or local-language versions

Key takeaways

• Quick replies make every staff member fast and consistent.
• Short, friendly messages with a next step convert enquiries.
• Speed often decides who wins the customer.

Sources and further reading

• WhatsApp Business Help — quick replies and automated messages: faq.whatsapp.com
• WhatsApp Business API vs app

Frequently asked questions

How do I set up quick replies?

Business tools → Quick replies → add a shortcut and message.

What should an away message say?

When you'll reply, your timings and an urgent contact.

How fast should I reply?

Within minutes during business hours.

Should I send prices on WhatsApp?

Yes, clearly, with what's included.

Can I use Hindi templates?

Yes — use your customers' language.

How do I turn enquiries into sales?

End every reply with a clear next step.