Templates
40 WhatsApp Business Message Templates for Indian Shops — Greeting, Away, Orders, Reviews (English, Hindi, Gujarati)
Copy-paste WhatsApp Business messages for greeting, away, quick replies, order confirmation, delivery, payment reminders, appointment reminders, festival wishes and review requests — in English, Hindi and Gujarati.
By Chamko Research Team Updated 3 min read
Quick answer
Set three things in WhatsApp Business first: a greeting message (first contact), an away message (after hours) and quick replies (for hours, location, prices, payment, review link). Then use templates for orders, reminders and festival wishes. Keep messages short, personal and in the customer's language, and only message people who've contacted you or agreed to updates.
Quick answer: Set three things in WhatsApp Business first: a greeting message (first contact), an away message (after hours) and quick replies (for hours, location, prices, payment, review link). Then use templates for orders, reminders and festival wishes. Keep messages short, personal and in the customer's language, and only message people who've contacted you or agreed to updates.
Greeting messages
Namaste! 🙏 Thank you for contacting [Business]. How can we help you today? Our hours are [hours].
नमस्ते! 🙏 [Business] से संपर्क करने के लिए धन्यवाद। बताइए, हम आपकी क्या मदद कर सकते हैं?
નમસ્તે! 🙏 [Business] નો સંપર્ક કરવા બદલ આભાર. કહો, અમે તમારી શું મદદ કરી શકીએ?
Away messages
Thank you for your message! We're closed right now and will reply by [time] tomorrow. For urgent help, call [phone].
आपके मैसेज के लिए धन्यवाद! अभी दुकान बंद है, हम कल [समय] तक जवाब देंगे।
તમારા મેસેજ બદલ આભાર! હાલ દુકાન બંધ છે, અમે કાલે [સમય] સુધીમાં જવાબ આપીશું.
Quick replies
/hours — We're open [days], [time] to [time]. Sunday: [hours].
/location — Here's our location on Google Maps: [maps link]. Landmark: [landmark].
/pay — We accept UPI, cards and cash. UPI ID: [upi id].
/price — Here's our price list: [link]. Let us know what you need!
/review — Thank you for choosing us! If you have 30 seconds, please share your honest review on Google: [review link] 🙏
Orders and delivery
Your order is confirmed ✅ Items: [items]. Total: ₹[amount]. Ready by [time]. Thank you!
Your order is out for delivery 🛵 and will reach you in about [minutes] minutes.
आपका ऑर्डर पक्का हो गया है ✅ कुल: ₹[amount]। [समय] तक तैयार हो जाएगा। धन्यवाद!
Appointments
Reminder: your appointment at [Business] is on [date] at [time]. Reply YES to confirm or call [phone] to reschedule.
याद दिलाना: [Business] में आपकी अपॉइंटमेंट [तारीख़] को [समय] बजे है। कन्फ़र्म करने के लिए YES लिखें।
Payment reminders (polite)
Hello [Name], a gentle reminder that ₹[amount] for [item/service] is pending. You can pay via UPI: [upi id]. Thank you!
Festival wishes
Wishing you and your family a very happy [festival]! ✨ — Team [Business]. Festival timings: [hours].
आपको और आपके परिवार को [त्योहार] की हार्दिक शुभकामनाएँ! ✨ — [Business] परिवार
તમને અને તમારા પરિવારને [તહેવાર] ની હાર્દિક શુભેચ્છાઓ! ✨ — [Business] પરિવાર
Review requests (after the visit)
Thank you for visiting [Business] today! If you liked our service, please share your honest review on Google: [review link] 🙏
आज [Business] आने के लिए धन्यवाद! सेवा पसंद आई हो तो Google पर अपना सच्चा रिव्यू ज़रूर दें: [लिंक] 🙏
આજે [Business] માં આવવા બદલ આભાર! સેવા ગમી હોય તો Google પર સાચો રિવ્યૂ આપજો: [લિંક] 🙏
Build a personalised version with our review request message generator.
Etiquette
- Message only people who contacted you or agreed to updates.
- No bulk spam; it can get your number restricted.
- Reply within business hours.
- Never offer rewards for Google reviews.
Frequently asked questions
Where do I set greeting and away messages?
WhatsApp Business → Settings → Business tools.
Can I add a WhatsApp link to my Google profile?
Use a wa.me link — create one with our WhatsApp link generator.