Templates
Google Review Reply Templates for Doctors, Dentists and Clinics (Privacy-Safe, With Hindi Versions)
Copy-paste replies for positive and negative reviews of doctors, dentists, hospitals, physiotherapists and labs — written to protect patient privacy, with Hindi versions and rules on what never to say.
By Chamko Research Team Updated 2 min read
Quick answer
In healthcare, never confirm in public that the reviewer was your patient, and never mention diagnosis, treatment, dates, bills or test results — even if they did. Thank them in general terms, and for complaints, invite them to contact the clinic privately. The templates below follow these rules.
Quick answer: In healthcare, never confirm in public that the reviewer was your patient, and never mention diagnosis, treatment, dates, bills or test results — even if they did. Thank them in general terms, and for complaints, invite them to contact the clinic privately. The templates below follow these rules.
Healthcare reviews are different. A friendly reply that says "Glad your root canal went well, Mr Sharma!" reveals private health information. Use neutral wording that still sounds warm.
Privacy rules for every reply
- Don't confirm the person is a patient.
- Don't mention conditions, procedures, medicines, reports or dates.
- Don't quote bills or insurance details.
- Don't argue about clinical decisions in public.
- Move any detailed discussion to a private call.
Positive reviews
Thank you for your kind words. Our team works hard to make every visit comfortable, and we're glad to hear your experience was a good one. Wishing you good health!
Thank you for taking the time to share this. We'll pass your appreciation on to our team. Stay healthy!
We truly appreciate your feedback. It's our privilege to care for our community.
Feedback about waiting time
Thank you for your feedback, and we're sorry about the wait. We know your time matters. We're improving our appointment scheduling; please call the front desk before your next visit and we'll do our best to keep the wait short.
Feedback about fees or billing
Thank you for sharing your concern. We want our charges to be clear for everyone. Please contact our front desk at [phone] so we can go through any questions privately.
Feedback about staff behaviour
We're sorry to hear about this experience. Respectful care is very important to us, and we're looking into it. Please call [phone] so we can understand what happened and make it right.
Feedback disagreeing with treatment
Thank you for your feedback. We take every concern seriously. Because of patient privacy we can't discuss details here, but we'd welcome a conversation — please call [phone] and ask for [name/role].
Possibly fake or wrong-clinic reviews
Thank you for your feedback. We'd like to understand your concern — please contact our front desk at [phone].
(Then report it in your Business Profile if it violates policy.)
Hindi versions
आपके प्यारे शब्दों के लिए धन्यवाद। हमारी टीम हर विज़िट को आरामदायक बनाने की कोशिश करती है। आपको अच्छे स्वास्थ्य की शुभकामनाएँ!
इंतज़ार के लिए हमें खेद है। हम अपॉइंटमेंट व्यवस्था बेहतर कर रहे हैं। अगली बार आने से पहले कृपया [फ़ोन] पर कॉल करें।
आपकी चिंता के लिए धन्यवाद। मरीज़ की गोपनीयता के कारण हम यहाँ विवरण नहीं दे सकते — कृपया [फ़ोन] पर संपर्क करें, हम ज़रूर बात करेंगे।
Frequently asked questions
Can I thank the patient by name?
Using the reviewer's displayed name is common, but adding any health detail is not. When in doubt, keep it general.
Should doctors reply personally?
A reply signed by the doctor or clinic manager feels more trustworthy, as long as privacy rules are followed.
Can Chamko write healthcare replies?
Yes — Chamko writes privacy-safe replies, and you can review sensitive ones before they're posted.