AI search
Google Business Profile Q&A Is Gone: What to Do Instead (2026)
Google discontinued the Questions & Answers section on Business Profiles in late 2025. Here is what replaced it and how to answer customer questions so AI search still finds the answers.
By Chamko Research Team Updated 3 min read
Quick answer
Google retired the public Q&A section on Business Profiles in late 2025 (reports say the Q&A API was discontinued on 3 November 2025). Customer questions are now answered by Google's AI using your profile details, attributes, reviews and website. To keep answers accurate, complete every attribute, keep hours current, write a clear description and publish an FAQ page on your website.
Quick answer: Google retired the public Q&A section on Business Profiles in late 2025 (reports say the Q&A API was discontinued on 3 November 2025). Customer questions are now answered by Google's AI using your profile details, attributes, reviews and website. To keep answers accurate, complete every attribute, keep hours current, write a clear description and publish an FAQ page on your website.
For years, owners could add frequently asked questions directly to their profile. That feature is gone, and many owners noticed only when their old answers disappeared.
What replaced Q&A
AI features — including Ask Maps inside Google Maps — now answer customer questions conversationally. Reports differ on the exact details of owner involvement, but the consistent message is that answers come from information Google already has: your Business Profile, reviews and website.
Where customers' questions get answered now
| Question type | Where to put the answer |
|---|---|
| "Do you accept UPI / cards?" | Attributes in your Business Profile |
| "Are you open on Sunday / late?" | Hours and special hours |
| "Do you have parking / wheelchair access?" | Attributes |
| "Do you deliver / take bulk orders?" | Services, description, website FAQ |
| "What is the price of…?" | Website (only stable prices), products section |
| "Is it good for kids / families?" | Description, website, reviews |
Build an FAQ page on your website
- Collect the 10 questions customers ask most (ask your staff).
- Answer each in 1–3 plain sentences.
- Put them on a page called "FAQ" with each question as a heading.
- Add FAQ structured data if your website builder supports it.
- Link the page from your homepage.
Chamko generates 5 customer questions with answers for your business type in your Profile — copy them to your website.
Example FAQ for a dental clinic website
Do you accept walk-ins? Yes, from 10 am to 1 pm. Evening visits are by appointment.
Is there parking? Two-wheeler parking in front; car parking in the public lot 100 m away.
Do you accept UPI and cards? Yes — UPI, all major cards and cash.
How much does a root canal cost? It depends on the tooth — we share the price range on this page and give an exact estimate after an X-ray, before any treatment starts.
Do you treat children? Yes, we have a paediatric dentist on Tuesdays and Saturdays.
Write answers like this — short, specific and honest — and put them on your website with FAQ schema. AI features and customers can then find clear answers.
Put answers in other places too
- Description: mention the top 2–3 facts (walk-ins, parking, languages spoken).
- Attributes: payments, accessibility and amenities.
- Posts: answer one common question per month as a post.
- Review replies: when someone asks a question in a review, answer it publicly.
Frequently asked questions
Can I still see my old Q&A?
In most regions the Q&A section no longer appears on profiles. Save any useful old answers and move them to your website.
Does removing Q&A affect ranking?
Q&A was never a major ranking factor. What matters now is that AI can find accurate answers about you elsewhere.
Should I answer questions in Google reviews instead?
Reply to reviews naturally, but don't use review replies as an FAQ — keep FAQs on your website and attributes.